FAQs

Ordering from Filco is easy, but you may have one or two questions. Some of the most common queries are answered below, if you have any other questions please contact us here.

Can I choose which store to collect my order from?
Yes, as you progress through the checkout process you can choose a store. However there are a limited number of collection slots availabile at each store so you may have to choose a different store if all the slots are booked.

When will my order be delivered?
You will be asked to choose a delivery day as you progress through the online checkout. There are a limited number of delivery slots available, we will get in touch with you to arrange a specifi delivery time on for the day you choose, please make sure you complete all your contact details.

What happens if I am not available when you deliver?
We ask that you try and keep to your original delivery time but we understand things can change. If you need to change your delivery time please get in touch with us and we will do when we can to assist. If you are not available when we arrive at your delivery address we will return your goods to the store and will be in touch to arrange for you to collect them from the store. If we have a delivery slot available we may be able to rearrange a delivery.

What happens if I can't get to store to collect my goods because I am self-isolating?
If you have been asked to self-isolate please get in touch with us and we will try to help. Alternatively please give your order acknowledgement to someone who can collect your goods on your behalf.

What is the last day for Easter orders?
We are able to accept online orders for delivery or collection until 11.59pm on 28th March 2021. After this point we will be unable to guarantee delivery or collection before Easter Sunday.

Can I order for collection or delivery after Easter?
Yes, please place your order in the normal way.

I ordered by mistake, can I cancel it?
We accept requests for cancellations up to 48 hours before your collection or delivery date. Unfortunately due to the lead times required when we place orders with the farm suppliers and the fresh nature of the products we cannot accept cancellations after this period.